Privacy Policy
1. Introduction
Lepakshi respects the privacy of its customers and is committed to protecting the personal information shared by users while accessing or using the Lepakshi eCommerce Website and related services.
This Privacy Policy explains how Lepakshi collects, uses, stores, shares, retains, and protects personal information of users.
2. Applicability
This Privacy Policy applies to all users who:
Visit the Lepakshi eCommerce Website
Register an account (including via Google/Gmail login)
Place orders or interact with customer support
Use any services provided through the website
By accessing or using the website, users consent to the collection and use of information in accordance with this Privacy Policy.
3. Information Collected
Lepakshi may collect the following categories of information:
3.1 Personal Information
Name
Mobile number
Email address
Shipping and billing address
Payment-related details are processed securely through authorised payment gateways. Lepakshi does not store credit card, debit card, or bank account details.
3.2 Order & Transaction Information
Products purchased
Order history
Delivery and fulfilment details
Returns, replacements, and refund records
3.3 Technical & Usage Information
IP address
Browser type and device information
Website usage patterns (pages visited, interactions)
Cookies and similar technologies
3.4 Social Login Information (Google / Gmail)
Lepakshi allows users to sign in using Google (Gmail) authentication. When users choose this option, Lepakshi may receive limited profile information from Google—such as the user’s name, email address, and profile identifier—as permitted by Google and authorised by the user.
Lepakshi does not access or store the user’s Google account password.
4. Use of Information Collected
Personal information collected by Lepakshi is used for the following purposes:
Processing and fulfilling orders
Managing deliveries, returns, replacements, and refunds
Customer account creation and management
Customer support and grievance handling
Sending transactional communications such as order confirmations and delivery updates
Sending non-essential promotional communications (where applicable, with opt-out options)
Compliance with applicable legal and regulatory requirements
Improving website functionality, performance, and user experience
Users may opt out of non-essential promotional communications by following the unsubscribe instructions provided in such communications.
5. Cookies & Tracking Technologies
Lepakshi uses strictly necessary cookies and similar technologies that are essential for the operation, security, and basic functionality of the Website, such as enabling page navigation, secure access, and transaction processing.
Lepakshi does not use cookies for advertising, behavioural tracking, or profiling purposes.
As only essential cookies are used, a cookie consent banner is not displayed. Users may manage or disable cookies through their browser settings; however, doing so may affect certain Website functionalities.
6. Sharing of Information
Lepakshi does not sell or rent personal information. Personal information may be shared only with:
Logistics and delivery partners for order fulfilment
Payment gateway providers for secure transaction processing
Technology service providers supporting website operations
Government or regulatory authorities when required by law
Such sharing is limited strictly to what is necessary for service delivery or legal compliance.
7. Data Storage & Security
Lepakshi implements reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, or alteration.
Personal information is processed and protected in accordance with applicable Indian laws, including the Information Technology Act, 2000 and related rules, as amended from time to time.
Lepakshi does not store user passwords for accounts authenticated through third-party social login providers.
Personal information is stored and processed on secure cloud infrastructure hosted within India, operated by reputable and industry-standard cloud service providers, in compliance with applicable Indian laws, government guidelines, and security best practices.
8. Data Retention
Personal information shall be retained only for as long as necessary to:
Fulfil the purposes outlined in this Privacy Policy
Meet applicable legal, regulatory, audit, and operational requirements
Personal information shall be retained for a period of 7 years after the user’s last transaction, or longer if required by applicable law.
9. User Rights
Users may:
Access and review their personal information
Request correction of inaccurate or incomplete data
Request account deactivation
Request deletion of personal information, subject to applicable legal, regulatory, and operational retention requirements
Withdraw consent for processing of personal information by contacting Lepakshi (such withdrawal may impact the availability of certain services)
Requests will be handled in accordance with applicable laws and internal policies.
10. Third-Party Services & Links
The Lepakshi website may contain links to third-party websites or services. Authentication through third-party services such as Google is governed by the respective provider’s privacy policies and terms of service.
Lepakshi is not responsible for the privacy practices or content of such third-party websites or service providers.
11. Children’s Privacy
The Lepakshi eCommerce Website is intended for use by individuals capable of entering into legally binding contracts.
If a minor accesses or uses the website, any personal information shared, or purchases made must be done under the supervision and consent of a parent or legal guardian.
Lepakshi does not knowingly collect personal information from minors without such consent. If Lepakshi becomes aware that personal information of a minor has been collected inadvertently, reasonable steps will be taken to delete such information.
12. Force Majeure
Lepakshi shall not be held responsible for any loss, breach, or unavailability of data arising due to events beyond its reasonable control, including but not limited to natural calamities, system failures, regulatory actions, or other force majeure events.
13. Changes to This Privacy Policy
Lepakshi reserves the right to amend, modify, or update this Privacy Policy at any time. Any changes will be effective upon publication on the website.
Users are encouraged to review this Privacy Policy periodically to stay informed of any updates.
14. Contact Information
For any questions, concerns, or requests related to this Privacy Policy, users may contact:
Contact number- +91 96429 80576
Email id - support@lepakshihanficraft.com
Grievance Officer Designation- Lepakshi e-commerce Manager
Working hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
15. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.