Terms of Use
1. Introduction
These Terms of Use (“Terms”) govern access to and use of the Lepakshi eCommerce Website (“Website”), operated by Andhra Pradesh Handicrafts Development Corporation Limited (APHDCL) under the Lepakshi brand (“Lepakshi”, “we”, “us”, or “our”).
By accessing, browsing, or using the Website in any manner, including registering an account or placing an order, users (“you” or “your”) agree to be bound by these Terms of Use, together with the Privacy Policy & Refunds Policy, Terms of Sale, and Shipping & Delivery Policy (collectively, “Policies”).
These Terms constitute an electronic record under applicable Indian law and do not require physical or digital signatures.
2. Eligibility & User Responsibility
The Website is intended for use by individuals capable of entering into legally binding contracts under applicable law.
If a minor accesses or uses the Website, such access or use must be under the supervision and consent of a parent or legal guardian, who shall be responsible for all activities, purchases, and data submissions made through such use.
Users agree to provide accurate, current, and complete information while using the Website and are responsible for maintaining the confidentiality of their account credentials.
3. Account Registration & Access
Users may access certain features of the Website by creating an account or by using supported social login options such as Google (Gmail).
Users are responsible for all activities carried out through their account. Lepakshi reserves the right to suspend or terminate user accounts that are found to be inaccurate, misleading, inactive, or in violation of these Terms or applicable laws.
4. Acceptable Use
Users agree to use the Website only for lawful purposes and in accordance with these Terms.
Users shall not:
Violate any applicable laws or regulations
Upload, post, or transmit any unlawful, harmful, misleading, or offensive content
Interfere with or disrupt the security, integrity, or performance of the Website
Attempt unauthorised access to systems, data, or user accounts
Use the Website for fraudulent, deceptive, or misleading activities
5. Intellectual Property Rights
All content available on the Website, including but not limited to text, images, graphics, logos, product descriptions, designs, trademarks, and software, is the property of Lepakshi or its licensors and is protected under applicable intellectual property laws.
Users may not copy, reproduce, distribute, modify, display, publish, or commercially exploit any content from the Website without prior written permission from Lepakshi.
6. Product Information Disclaimer
Lepakshi endeavours to ensure that product descriptions, images, and pricing information on the Website are accurate and up to date.
However, as Lepakshi products are handcrafted and artisanal in nature, minor variations in colour, texture, size, weight, or finish may occur and shall not be considered defects.
Product images are for representation purposes only.
7. Third-Party Services & Links
The Website may contain links to or integrations with third-party services, including payment gateways, logistics providers, or social login platforms.
Lepakshi does not control and is not responsible for the content, policies, availability, or practices of such third-party services. Use of third-party services is governed by their respective terms and privacy policies.
8. Limitation of Liability
To the maximum extent permitted by law, Lepakshi shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use or inability to use the Website.
Lepakshi’s total liability, if any, shall be limited to the value of the relevant transaction giving rise to the claim, subject to applicable law.
9. Suspension & Termination
Lepakshi reserves the right to suspend or terminate access to the Website or user accounts, without prior notice, if:
These Terms are violated
Fraudulent, abusive, or unlawful activity is detected
Required by law, regulation, or government authority
Termination shall not affect any rights or obligations accrued prior to such termination.
10. Force Majeure
Lepakshi shall not be liable for any failure or delay in performance of its obligations under these Terms due to events beyond its reasonable control, including but not limited to natural disasters, system outages, strikes, regulatory actions, or other force majeure events.
11. Changes to Terms of Use
Lepakshi reserves the right to amend, modify, or update these Terms of Use at any time.
Any revised Terms shall become effective upon publication on the Website. Continued use of the Website after such changes constitutes acceptance of the updated Terms.
12. Entire Agreement
These Terms of Use, together with the applicable Policies referenced herein, constitute the entire agreement between the user and Lepakshi with respect to access to and use of the Website, superseding any prior communications or understandings.
13. Governing Law & Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts at Vijayawada, Andhra Pradesh.
14. Grievance Redressal
Lepakshi is committed to addressing user grievances in a fair, transparent, and timely manner.
In accordance with applicable laws, users may submit grievances or complaints related to the Website, products, or services through the grievance redressal mechanism detailed below:
Grievance Officer Designation: Grievance Officer – Lepakshi eCommerce
Email ID: grievance@LepakshiHandicrafts.com
Contact Address: Andhra Pradesh Handicrafts Development Corporation Limited (APHDCL), Vijayawada, Andhra Pradesh, India
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
Lepakshi shall endeavour to acknowledge and resolve grievances within the timelines prescribed under applicable laws.
15. Contact Information
For any queries, concerns, or notices relating to these Terms of Use, users may contact:
Customer Support / Legal Email: support@LepakshiHandicraft.com
Customer Support Phone Number: +91 96429 80576
Support Availability: Monday–Saturday, 10:00 AM – 6:00 PM IST