1. Introduction 

These Terms of Sale (“Terms”) govern the purchase of products (“Products”) through the Lepakshi eCommerce Website (“Website”), operated by Andhra Pradesh Handicrafts Development Corporation Limited (“Lepakshi”, “we”, “us”, or “our”). 

By placing an order on the Website, you (“Customer”, “you”, or “your”) agree to be bound by these Terms of Sale, along with the applicable Terms of Use, Privacy Policy, Replacement Policy, and Shipping & Delivery Policy, which together form a legally binding agreement. 

2. Product Nature & Availability 

Lepakshi offers authentic handcrafted and artisanal products. Due to the nature of handcrafted items, minor variations in colour, texture, finish, or dimensions may occur and shall not be treated as defects. 

All Products displayed on the Website are subject to availability. Lepakshi reserves the right to limit quantities, discontinue Products, or cancel orders in case of unavailability or operational constraints. 

3. Pricing & Taxes 

All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes, unless stated otherwise. 

Shipping charges, if applicable, will be displayed at checkout. Prices may change at any time without prior notice, but the price charged will be the price confirmed at the time of order placement. 

4. Order Placement & Acceptance 

4.1. Placing an order on the Website constitutes an offer by the Customer to purchase the selected Products. 

4.2. Upon successful placement of an order, Lepakshi shall send an order confirmation email acknowledging receipt of the order. This confirmation is only an acknowledgement and does not constitute acceptance of the order. 

4.3. Acceptance of the order shall occur only upon dispatch of the Product(s) and issuance of a shipment confirmation. 

4.4. Lepakshi reserves the right to refuse or cancel any order prior to dispatch, including in cases of product unavailability, pricing errors, or operational limitations. In such cases, any payment received shall be refunded as per the Replacement Policy. 

5. Payments 

Payments must be made through the payment modes available on the Website. Lepakshi uses authorised payment gateways to process transactions securely. 

For prepaid orders, payment must be successfully completed before the order is processed. Cash on Delivery (if available) shall be governed by additional conditions as specified on the Website. 

6. Shipping & Delivery 

Delivery timelines and shipping terms are governed by Lepakshi’s Shipping & Delivery Policy. 

Risk of loss or damage to Products shall pass to the Customer upon delivery of the Products at the specified delivery address. 

7. Replacement 

Replacements are governed exclusively by Lepakshi’s Replacement Policy, which forms an integral part of these Terms of Sale. 

Customers are advised to review the Replacement Policy carefully before placing an order. 

8. Bulk, Corporate & Institutional Orders 

Bulk, corporate, institutional, or export orders may be governed by separate commercial terms and conditions agreed in writing. Such orders may not be eligible for standard cancellation, replacement terms applicable to retail orders.